Terms and Conditions
We will not sell or
deliver alcohol to anyone who is, or appears to be, under the age of 18. By
placing an order you confirm that you are at least 18 years old and we reserve
the right not to deliver if we are unsure of this. Promotional offers
and prices are as stated, with no further discounts available.
We accept Visa and Mastercard. We do not charge for any item until it
is ready to ship. Backordered items are not charged until they are shipped.
You may send your credit card information via phone, fax, post or via
our online checkout facility.
When confirmation of order is received, this is to indicate that we
have received your order. It does not indicate that a contract exists between
us. We will indicate acceptance of your order, and hence a contract between
us, when we send you an invoice.
Although we endeavour to ensure that all pricing
information on this website is accurate, occasionally an error may occur and
goods may be mis-priced. If we discover a pricing error we will, at our
discretion, either: contact you and ask you whether you wish to cancel your
order or continue with the order at the correct price; or notify you that we
have cancelled your order. We will not be obliged to supply goods at the
Shipping And Handling
handling will be added automatically when you place the order.
Delivery is free for all orders with a value of over £250. Orders under this amount will be charged
£7.50 delivery charge for standard delivery.
Any specific delivery requests may incur an extra charge.
If for any reason items that you
have ordered are out of stock and we have to order them in, we will notify
you via email or telephone to make sure that the lead time is not
inconvenient to you. Red & White
make no guarantee of delivery times or days.
En Primeur orders will be delivered under a different schedule.
Most of our orders are delivered by a third party courier. If they are unable to deliver them they
will usually contact you to arrange re-delivery. Should they be unable to do this or be unable
to deliver a second time you may be required to arrange collection of your
order from the courier's depot. Should
the delivery remain unfulfilled after 7 days the order may be returned to our
warehouse, in which case we retain the right to pass on any costs incurred in
this process or re-delivery
If your item is not in stock, we
will back order for you. You will always be emailed with the option to cancel
your order if you would rather not wait.
20% VAT is added to all
orders. All prices are UK Duty Paid
except wines offered En Primeur.
Credit Card Security
Your credit card details are sent via an SSL encrypted, secure connection to CardSave, our Tier 1 PCI-DSS compliant payment gateway. Card details are not stored by us.
We want to make sure that you are
always happy with the wines that you've bought from us. Should you find any
wines to be faulty, please return the bottle with the contents to us as soon
as possible - the next day is always best, so that we can determine the
problem with the wine for our records. We will offer either a full refund or another
bottle to the same value.
All retail enquiries should be
made to our Kingsbridge shop on 01548 853898.
Trade enquiries, please call 01548 854473.
Red & White Wines Ltd. do not
disclose buyers' information to third parties other than when order details
are processed as part of the order fulfilment. In this case, the third party
will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your
shopping cart, to store delivery addresses if the address book is used and to
store your details if you select the 'Remember Me' Option. They are also used
after you have logged on as part of that process. You can turn off cookies
within your browser by going to 'Tools | Internet Options | Privacy' and
selecting to block cookies. If you turn off cookies, you will be unable to
collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
For the purposes of the prevention or detection
of offences, and/or the apprehension or prosecution of offenders, we may
share any information that we collect with the Police, other public or
private sector agencies or representative bodies in accordance with the
relevant legislation. Information shared in this way will not be used for
Your rights to return goods are
protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm